[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"gql:data:RJ9Fa1l1zqrXm5XlNW_HVSc9PmfbFH53vNzvfbfoHGk":3},{"esgCaseStudy":4},{"cta1":5,"cta2":8,"company":10,"derivedSeoDescription":17,"derivedSeoTitle":27,"derivedSocialMediaDescription":17,"derivedSocialMediaImage":28,"derivedSocialMediaTitle":27,"flexComponents":40,"heroImage":45,"heroVideoId":7,"introduction":7,"logo":17,"shortDescription":47,"slug":48,"title":13},{"id":6,"ctaAltText":7,"ctaLabel":7,"ctaLink":7},"83","",{"id":9,"ctaAltText":7,"ctaLabel":7,"ctaLink":7},"82",{"id":11,"slug":12,"name":13,"logo":14},"81","realmanage","RealManage",{"id":15,"alt":16,"caption":17,"assetUrl":18,"assetUrlXs":19,"assetUrlSm":20,"assetUrlMd":21,"assetUrlLg":22,"assetUrlXl":23,"assetUrlXxl":24,"width":25,"height":26},"386","RealManage Logo",null,"https://www.american-securities.com/system/uploads/fae/image/asset/386/RealManage.png","https://www.american-securities.com/system/uploads/fae/image/asset/386/xs_RealManage.png","https://www.american-securities.com/system/uploads/fae/image/asset/386/sm_RealManage.png","https://www.american-securities.com/system/uploads/fae/image/asset/386/md_RealManage.png","https://www.american-securities.com/system/uploads/fae/image/asset/386/lg_RealManage.png","https://www.american-securities.com/system/uploads/fae/image/asset/386/xl_RealManage.png","https://www.american-securities.com/system/uploads/fae/image/asset/386/xxl_RealManage.png",650,434,"Citizenship | RealManage | American Securities Website",{"id":29,"alt":30,"caption":17,"assetUrl":31,"assetUrlXs":32,"assetUrlSm":33,"assetUrlMd":34,"assetUrlLg":35,"assetUrlXl":36,"assetUrlXxl":37,"width":38,"height":39},"40","American Securities Logo","https://www.american-securities.com/system/uploads/fae/image/asset/40/Amsec-OpenGraph.jpg","https://www.american-securities.com/system/uploads/fae/image/asset/40/xs_Amsec-OpenGraph.jpg","https://www.american-securities.com/system/uploads/fae/image/asset/40/sm_Amsec-OpenGraph.jpg","https://www.american-securities.com/system/uploads/fae/image/asset/40/md_Amsec-OpenGraph.jpg","https://www.american-securities.com/system/uploads/fae/image/asset/40/lg_Amsec-OpenGraph.jpg","https://www.american-securities.com/system/uploads/fae/image/asset/40/xl_Amsec-OpenGraph.jpg","https://www.american-securities.com/system/uploads/fae/image/asset/40/xxl_Amsec-OpenGraph.jpg",1200,630,[41],{"instance":42},{"__typename":43,"content":44},"TextBlockComponent","## RealManage is a leading provider of community association management services, supporting homeowners' associations, condominium communities, and real estate developments across the United States. The company combines technology-driven solutions with local expertise to enhance the homeowner experience and drive operational efficiency at scale. At the heart of RealManage's service model are its Community Association Managers, or CAMs, the front-line professionals who serve as the primary point of contact for the communities the company manages.\r\n\r\n**Value Creation Through Reduced Employee Turnover**\r\nFor service-driven businesses like RealManage, the cost of front-line employee attrition extends well beyond recruiting and replacement. When a CAM departs, it disrupts the relationship with homeowner boards and residents, creates operational gaps, and can ultimately lead to customer churn. Recognizing this, RealManage and American Securities partnered to quantify the true cost of CAM turnover, including both direct replacement expenses and the indirect impact on customer retention, and to develop a structured approach to reducing it. \r\n\r\nThe effort began with diagnosing and upgrading the quality of the company’s HR data, enabling management to accurately track headcount, departures, and performance outcomes on a monthly basis. From there, the team worked to understand the root causes of attrition by speaking directly with employees through focus groups, exit interviews, and site visits. Insights into compensation competitiveness, workload balance, onboarding experiences, and recruiting alignment informed a comprehensive retention strategy spanning improvements in recruiting, onboarding, training, workload management, and recognition. \r\n\r\nCritically, turnover tracking was included into RealManage’s monthly reporting package, giving senior management and the board direct visibility into progress. This transparency created real accountability and helped leadership identify trends early and sustain focus across the organization, reinforcing the idea that retention is not solely an HR initiative, but a businesswide priority that impacts ultimate profitability and enterprise value.\r\n\r\n**Meaningful, Measurable Results**\r\nThe results have been significant. Voluntary CAM turnover declined from 44% in 2023 to 25% in 2025. The estimated total cost of this attrition, encompassing both direct replacement costs and indirect customer churn, was reduced by roughly half, generating meaningful EBITDA savings. Beyond the financial impact, the improvements have contributed to more stable teams, stronger community relationships, and greater capacity to execute on strategic priorities including acquisitions and integrations.\r\n\r\nRealManage continues to build on this progress through annual engagement measurement and a commitment to continuous improvement, ensuring the company keeps listening to its people and investing in the employee experience.\r\n\r\n**Lessons for the Portfolio**\r\nThe RealManage experience underscored several important lessons applicable across the American Securities portfolio: securing leadership buy-in across all functions early; identifying the right frontline roles where turnover most directly affects the business; investing in reliable HR and talent data to quantify the problem and measure progress; understanding root causes through direct employee engagement; and framing retention initiatives as a structured, repeatable strategy rather than a onetime effort.",{"id":46,"alt":7,"caption":17,"assetUrl":17,"assetUrlXs":17,"assetUrlSm":17,"assetUrlMd":17,"assetUrlLg":17,"assetUrlXl":17,"assetUrlXxl":17,"width":17,"height":17},"752","A business built on people","realmanage-case-study",1783540688275]